assurance voyage

I was on maintain for over 1 hour wanting to get to a person to answer a straightforward concern relating to my health-related strategy. The agent that answered the call said she's unable to reply my issue as there is a certain group that deals with it. I identified as once again as I cannot be over the mobile phone becoming on maintain any more, yet again, exact same matter. It isn't going to make any difference when you dial with the application or get the cell phone number you may achieve when you log in to the internet site, I get the exact same solution. I'm sorry, there is no immediate line to this workforce and I will forward your connect with to them right. How much time am I on keep for this 2nd contact? thirty mins and on likely.

The total time I had been on hold was 2.5 hours and I last but not least bought a representative from this "certain" staff. My dilemma was answered within 4 minutes.following getting connected. This isn't a complaint about my concern, it had been more details on the wait instances and how sunlife tells me the deal I've is for just a "quality" service. I don't see any premium Within this apart from the extended hold out time.
I've just experienced a assurance brokers foul encounter with this firm. Unfortunately their agents do not need precisely the same teaching or tend not to give the exact same solutions in your queries. When asked to speak to the supervisor about my assert I was told I had to attend 3 organization days. I am very not happy today with their service and wish my husband's employer would think about switching to another.

Over the a few years which i "had" to handle Solar Lifetime, they are the mostinsurers in my life time! Regrettably, They're the insurers on our very significant Computer system organization And that i don't have any choice but to manage them! Most of their agents grasp at straws and supply you incorrect details. Most of their brokers also seem like total untrained and have no idea the ins and outs of their very own Solar Lifetime policies!! If I'd a selection, I would run with the hills and Never ever, EVER look at Sun Lifetime as an insurance company for something!

This can be the worst company i have ever addressed They're holding my income hostage. My employer remaining Sunlife in September 2020 And that i am nonetheless watching for my resources to become transferred to some locked ****. Customer support is awful and they wont enable you to talk to a supervisor. Not a soul appears to understand what These are doing and they in no way phone you again.

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